Member Engagement Specialist

Member Advocate

Full-time

About the Role

Member Engagement Specialist will focus on outreach to potential patients via outbound phone calls with the goal to enroll the patients into Tria’s Pharmacy Advocate program. The program is free to the patient as it is a benefit through their employer.

Essential Duties and Responsibilities

  • Make outbound calls to enroll and/or educate individuals on the Pharmacy Advocate Program. Required 150 calls per day minimum.

  •   Enroll patients into the Pharmacy Advocate program. 60 enrollments per calendar month minimum.

  • Make outbound calls for Affordable Medication. Will be part of the minimum 150 calls per day (switching focus depending on day).

  • Speak effectively and professionaly on the phone to patients.

  • Commitment to the Tria Health mission statement, vision statement, values, and the employee handbook.

  • Other duties as assigned.

Qualifications

  • Create routine reports and correspondence.

  • Calculate figures and amounts such as discounts, commissions, etc. 

  • Ability to apply concepts of basic math.

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

  • Ability to deal with problems involving several concrete variables in standardized situations.

  • Microsoft Office (Word, Access, Excel), Database software, E-mail, and Internet

  • Perform duties at a high degree of accuracy.

  • Strong team player and willingness to work in other functional areas to cover absences or relief, and/or to equalize peak work periods or to otherwise balance the workload

  • Detail-orientated.

  • Pleasant phone voice.

  • Quick learner.

  • Good listening skills.

  • Ability to be empathetic. 

  • Ability to make connections with members.

  • Desire to help our members.

  • Team player.

  • Self-motivated.

Education/Experience

  • High school diploma or equivalent and a minimum of one-year related experience and/or training.

  • Previous customer service experience required.

  • Proficient in Email and Microsoft Office products (Word and Excel).

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands:  While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear.  The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 5 pounds.

  • Work Environment: This job operates in a professional office environment where standard office equipment such as computer, phones, copiers, filing cabinets, and printers are utilized. The noise level in the work environment is usually minimal. Mail room noise is considered moderate periodically.

  • Office Hours: Monday- Thursday 8 AM –  9PM, Friday 8 AM -7 PM and Saturday 9 AM – 5 PM. This position works a set  8-hour shift of 10 AM – 7 PM, Monday – Friday.

  • Location: Tria Health is currently located in Overland Park, KS but will be moving to Kansas City, MO (Crossroads neighborhood) in 2023. This is not a remote position.


This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.

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