About the Role
Member Engagement Specialist will focus on outreach to potential patients via outbound phone calls with the goal to enroll the patients into Tria’s Pharmacy Advocate program. The program is free to the patient as it is a benefit through their employer.
Essential Duties and Responsibilities
Make outbound calls to enroll and/or educate individuals on the Pharmacy Advocate Program - Required 150 calls per day minimum.
Enroll patients into the Pharmacy Advocate program - 125 enrollments per calendar month minimum.
Speak effectively on the phone to patients.
Commitment to the Tria Health mission statement, vision statement, values, and the employee handbook.
Other duties as assigned.
Create routine reports and correspondence.
Calculate figures and amounts such as discounts, commissions, etc.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Microsoft Office (Word, Access, Excel), Database software, E-mail, and Internet
Perform duties at a high degree of accuracy.
Strong team player and willingness to work in other functional areas to cover absences or relief, and/or to equalize peak work periods or to otherwise balance the workload.
Pleasant phone voice.
Good listening skills.
Ability to be empathetic.
Ability to make connections with members.
Desire to help our members.
High school diploma or equivalent and a minimum of one-year related experience and/or training.
Previous customer service experience is preferred.
Proficient in Email and Microsoft Office products (Word, Excel, Power Point, etc.).
Physical Demands and Work Environment
Physical Demands: While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 5 pounds.
Work Environment: This job operates in a professional office environment where standard office equipment such as computer, phones, copiers, filing cabinets, and printers are utilized. The noise level in the work environment is usually minimal. Mail room noise is considered moderate periodically.
Office Hours: Monday - Thursday 8 AM – 9PM, Friday 8 AM - 7 PM and Saturday 9 AM – 5 PM. This position works a set 8-hour shift of 10 AM – 7 PM, Monday – Friday.
Location: Tria Health is currently located in Overland Park, KS but will be moving to Kansas City, MO (Crossroads neighborhood) early 2024. This is not a remote position.
*This is not a complete job description. Other duties could be assigned.