About the Role
Functions as support to the Tria mission of taking care of patients and clients. The Pharmacy Technicians work in coordination with Pharmacists, the Member Advocate department, and any other key members to encourage coordination of care for our patients.
Essential Duties and Responsibilities
Receive new patients into the system, including complete medication histories in English and Spanish while ensuring seamless engagement through the system.
Provide support for clinical programs, including establishing relationships with patients and other health care providers.
Provide direct patient care and care coordination for Tria patients in English and in Spanish.
Make outbound telephone calls with patients and other healthcare practitioners in English and in Spanish.
Answer patients’ copay/benefit questions for the pharmacists as needed.
Act as an information resource for patients, clients, brokers, TPAs, and other internal staff members.
Develop and process required reporting on a scheduled and “as needed” basis.
Manage data for patients, including laboratory data, appointments, and medications.
Oversee Ancillary Programs: Adherence letters, affordable medication program, med safety alerts (drug –drug interactions), and clinical alerts.
Answer overflow of incoming calls as support for the Member Advocate department.
Other duties as assigned.
Commitment to the Tria Health mission statement, vision statement, motto, and employee handbook.
Strong verbal and written communication skills in both English and Spanish.
Direct patient care experience, face to face or telephonic, is highly desired.
Basic medication knowledge, including common medication dosing, and medication use is required.
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence in English and Spanish.
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
High school diploma or equivalent.
Pharmacy technician experience in a retail or hospital pharmacy is required.
Specialty pharmacy experience is highly desired.
Confidence in communicating with other health-care providers such as physicians and nurses is required.
Microsoft Office (Word, Access, Excel), Database software, E-mail, and Internet.
Current pharmacy technician license in the state of Kansas is required for initial employment and a CPhT license is required for continued employment.
Physical Demands and Work Environment
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 5 pounds.
Work Environment: This job operates in a professional office environment where standard office equipment such as computer, phones, copiers, filing cabinets, and printers are utilized. The noise level in the work environment is usually minimal.
Office Hours: This position will work a 5-day workweek with 3 evening shifts per week. May be asked to work an occassional Saturday if business needs arise (overtime).
Location: Tria Health is currently located in Overland Park, KS but will be moving to Kansas City, MO (Crossroads neighborhood) in 2023. A hybrid office schedule is allowed after training.
This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.